Our service:
Pre-sale Services:
1.Provide free consulting, to resolve the confusion from customers and supply technology services free by telephone;
2.Mining and carefully study customer's needs,provide detail and suitable design solutions according to the actual installation environment;
In-sale Services:
1.Try best to meet the reasonable demands by customers;
2.Keep close touch with our clients during the period of installation;
3.Cooperate friendly with client and satisfy our clients with best quality electric bike .
After-sale Services:
1.We provide free training to our customers on how to install and use ebike .
2.Provide 2-year guarantee for normal products free;
3.A complete after-sale service system to help customers resolve the problems during the using time;
4.Regular follow-up service to our customers, solicit opinions from clients and improve the improvement.
FAQ:
Q: Can I get some samples?
A: Yes, sample order is available for quality check and market test.
Q: What's the delivery time?
A: It usually takes about 25-40 working days for production based on specifications for you order and quantity.
Q: What's your payment terms?
A: We usually accept T/T or L/C at sight as the main payment terms, and other payment can also be negotiated.
Q: What's your warranty terms?
A: We offer different warranty time for different components, please contact us for details.
Q: Do you have the products in stock?
A: No, all fat tire electric bike will be newly produced according to your order including samples.
Q: Can I mix different models in one container?
A: Yes, different models can be mixed up in one full container.
Q: How does your factory do regarding the quality control?
A: Quality is priority. We always attach great importance to quality control from the very beginning to the of the production. Every product will be fully assembled and carefully tested before packing and shipping.
Any questions and inquiries , Just be free to contact us.
CNEBIKES
Website :http://cnebikes.en.made-in-china.com
http://cnebikes.en.made-in-china.com/
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